SitSignalStripe Identity vs Stripe Connect
| System | What it does | Why it matters |
|---|---|---|
| Stripe Identity | Verifies a sitter's identity with a government-issued ID | Confirms sitters are real and builds trust |
| Stripe Connect | Handles payouts to the sitter's bank account | Makes sure you get paid securely and reliably |
What is Stripe Identity?
Stripe Identity is the verification step during sitter onboarding. It confirms you're a real person, requires a government-issued ID, and helps prevent fraud and fake accounts. You must complete it before accepting bookings.
What is Stripe Connect?
Stripe Connect lets SitSignal pay sitters. It connects your bank account, handles marketplace payments, and supports tax and payout reporting. You must complete it before you can receive payment.
Why SitSignal uses both
Together they build trust through identity verification, ensure reliable payments through Stripe Connect, and create accountability by combining verification with payment security.
Sitter activation steps
New sitters complete these in order:
- Create your sitter profile
- Pay the one-time $5 verification fee
- Complete Stripe Identity
- Complete Stripe Connect onboarding
Both Identity and Connect must finish before your account is fully active.
Common issues & fixes
| Issue | Fix |
|---|---|
| Verification stuck | Wait about 24 hours, then contact support |
| Different emails used | Use the same email for SitSignal and Stripe |
| Incomplete setup | Make sure both Identity and Connect are finished |
| Upload failed | Restart the process from the dashboard |
SitSignal doesn't store your sensitive identity or banking information — that's securely handled by Stripe.