SitSignal

SitSignal Terms of Service

Effective: February 11, 2026 (Pacific Time)
Governing Law: California law governs these Terms, without regard to conflict of law principles.

1. Acceptance of Terms

These Terms of Service (the “Terms”) are a binding agreement between you and SitSignal, Inc. (“SitSignal,” “we,” “us,” and “our”). By creating an account, accessing, or using the SitSignal website, apps, or related services (collectively, the “Service”), you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

2. SitSignal Service

SitSignal is a neutral platform that allows pet owners (“Clients”) and independent pet care providers (“Sitters”) to find each other, communicate, and arrange pet care services. SitSignal does not provide pet care services and is not a Sitter. Sitters are independent contractors and are not employees, agents, joint venturers, or partners of SitSignal. SitSignal does not control the manner or means of services performed by Sitters.

3. Legal Compliance & Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You agree to comply with all applicable laws, ordinances, licensing rules, and regulations. Clients are responsible for ensuring pets are vaccinated and legally compliant. Sitters are responsible for obtaining any required licenses, permits, or business registrations and for complying with local pet care laws.

4. Use of the Platform; Prohibited Conduct

You agree to use the Service only for lawful purposes and to follow these rules:
• No off‑platform payment, contact exchange, or booking circumvention.
• No misrepresentation of identity, services, or affiliation.
• No harassment, discrimination, threats, or unsafe conduct.
• No scraping, automated access, or interference with platform security.
• No posting unlawful, infringing, or misleading content.
SitSignal may remove content, restrict access, or take account action to enforce these rules.

Clients must disclose any indoor cameras located inside the home in the home profile before booking. Clients may not use undisclosed cameras. Sitters receive these disclosures via home profiles, and failure to disclose may result in account action.

5. Registration & Account Security

You agree to provide accurate and complete information and to keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us of any unauthorized use.

6. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you acknowledge that you have read and understand it.

7. Your Content & Reviews

You may submit text, photos, reviews, and other materials (“Your Content”). You retain ownership of Your Content, but grant SitSignal a worldwide, non‑exclusive, royalty‑free license to host, display, reproduce, modify, and distribute it to operate and promote the Service. You represent that you have the rights and permissions to submit Your Content and that it is lawful. We may remove or moderate content at our discretion.

8. Communications & Messaging

SitSignal provides in‑app messaging and notifications. You agree to keep communications on‑platform and not to exchange payment or contact details before a booking is confirmed. SitSignal may require GPS check‑ins for walks, drop‑ins, or visits. We may use platform data (messages, GPS, timestamps) for safety, support, and dispute resolution. We may automatically detect, block, or remove messages that attempt to share contact details or arrange off‑platform payments, and repeated attempts may result in account warnings or removal. If SitSignal reasonably substantiates off‑platform payment circumvention, we may pursue recovery of lost revenue as described in Section 9. Promotional messages are opt‑in/opt‑out in settings; transactional and safety messages may still be sent.

9. Bookings, Fees & Payments

Bookings are created when both parties agree to the price, dates, and cancellation policy. All payments must be processed through SitSignal’s payment provider (Stripe). Off‑platform payment requests or arrangements are prohibited. SitSignal charges service fees and commissions that are disclosed before confirmation. Standard sitter commission is 12%; Partnered Sitters commission is 9% for approved participants. Clients pay a separate 4.5% platform fee that does not reduce sitter payout. Payouts are initiated after booking completion and are subject to Stripe processing times. SitSignal may hold or adjust payouts to address disputes, fraud, or policy violations as permitted by law.
• Disputes, chargebacks, and evidence: users agree to cooperate with reasonable evidence requests (messages, GPS check‑ins, photos, receipts) and not to initiate bad‑faith chargebacks.
• Right of set‑off: to the extent permitted by law, SitSignal may withhold or set off amounts owed (including fees, refunds, chargeback costs, and losses from off‑platform payment circumvention) from payouts or stored payment methods.
• Recovery of losses: if SitSignal can reasonably substantiate lost revenue due to policy violations or off‑platform payment circumvention, you authorize SitSignal to recover those amounts and related costs where permitted by law, including through deductions, invoicing, or collections.

10. Cancellation & Refunds

Cancellation policies are selected by the Sitter and disclosed prior to booking confirmation. Refunds follow the selected policy and applicable fees. The client platform fee (currently 4.5%) is non-refundable except where required by law. If a Sitter cancels without a valid safety or emergency reason, SitSignal may issue refunds and take account action. Disputes are handled under the platform resolution process described below.

11. Emergency Care & Pets

Clients authorize Sitters and/or SitSignal to seek emergency veterinary care if the Client cannot be reached. Clients remain responsible for all related costs. SitSignal is not an insurer and does not guarantee outcomes. Abandoned pets may be transferred to appropriate care or authorities, and Clients agree to reimburse associated costs.

12. Background Checks & Identity

SitSignal may offer background checks and identity verification (“Verification”) through third‑party providers. For certain accounts (including Sitters and accounts eligible to receive payouts), SitSignal may require Verification via our payments provider, Stripe, including Stripe Identity. If required, you must complete Verification before you can accept bookings, receive payouts, or access certain features.

What this means:
• Who performs Verification: Verification is performed by Stripe and/or other providers, not SitSignal.
• Information collected: You may be asked to provide identifying information and documentation (such as legal name, date of birth, address, government ID, and a selfie/liveness check). Providers may request additional information to satisfy legal, regulatory, fraud, and risk requirements.
• Use and sharing: Verification results and related data may be shared with SitSignal so we can operate the Service, comply with legal obligations, prevent fraud, and support disputes. Stripe’s processing of your data is governed by Stripe’s terms and privacy policy.
• Fees: SitSignal may charge a Verification fee, which will be clearly disclosed before you complete Verification. Verification fees (if any) are non‑refundable except where required by law.
• Outcomes: Verification is limited and not a guarantee of identity, trustworthiness, or suitability. SitSignal does not endorse or warrant the accuracy or completeness of third‑party reports.
• Failure, delays, or re‑verification: If Verification is incomplete, unsuccessful, or later requires re‑verification (including due to changed information, account risk signals, or legal requirements), SitSignal may pause payouts, restrict features, or suspend account access until Verification is completed.
• Badges: If SitSignal displays an identity‑verified or similar badge, it indicates only that the user completed a Verification step at a point in time. Badges are not endorsements or guarantees, may be removed at any time, and misrepresentation is a material breach.

13. Insurance & Badges

SitSignal does not provide insurance. SitSignal recommends that Clients carry pet insurance and that Sitters carry pet sitting or liability insurance. Sitters may request an insurance badge by providing proof for review; SitSignal may approve, deny, or revoke badges at its discretion. Badges are not endorsements or guarantees. Misrepresentation is a material breach and may result in removal or deactivation.

14. Partnered Sitters Program

The Partnered Sitters Program is an application‑based partnership offered at SitSignal’s discretion. Benefits include a 9% sitter commission, featured placement, a Partnered Sitter badge, promotions/bonuses, priority support, and early access to new features.
• Influence‑based (non‑exclusive): 5,000+ followers on a major platform, pet/lifestyle/community content, regular SitSignal promotion, and brand alignment.
• Volume‑based (exclusive): proven high‑volume demand, strong repeat client history, and a commitment to route new bookings through SitSignal.
Status is reviewed periodically and may be revoked if requirements are not met. Sitters may reapply if eligibility changes.

15. Ratings, Standards & Deactivation

Sitters must maintain an average rating of 3.5 stars or higher. Falling below this threshold may lead to suspension or deactivation. SitSignal may deactivate accounts for violations, safety concerns, fraud risk, repeated cancellations, or conduct that undermines platform integrity.

16. Intellectual Property

The Service, including trademarks, logos, and software, is owned by SitSignal or its licensors. Except for the limited right to use the Service, no rights are granted. SitSignal may use feedback without compensation.

17. Third‑Party Services

The Service may rely on third‑party providers (such as Stripe or maps). Your use of third‑party services is subject to their terms. SitSignal is not responsible for third‑party availability or content.

18. Disclaimer of Warranties

The Service is provided “as is” and “as available.” SitSignal disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. SitSignal does not guarantee the quality or suitability of any Sitter or Client.

19. Limitation of Liability

To the maximum extent permitted by law, SitSignal is not liable for indirect, incidental, special, or consequential damages or losses arising from use of the Service or interactions between users. SitSignal’s total liability for any claim will not exceed the amount of fees paid to SitSignal in the twelve months prior to the event giving rise to the claim, or $100, whichever is greater, unless prohibited by law.

20. Indemnification

You agree to defend, indemnify, and hold SitSignal harmless from claims and liabilities arising out of your use of the Service, your content, your interactions with other users, or your violation of these Terms.

21. Arbitration & Class Action Waiver

Any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration under the Federal Arbitration Act, administered by JAMS under its Streamlined Rules. Arbitration will take place in Sacramento County, California unless the parties agree otherwise. You and SitSignal waive any right to a jury trial and to participate in a class or representative action. You may opt out within 30 days of first accepting these Terms by emailing legal@sitsignal.com with the subject “Arbitration Opt‑Out” and your account email.

22. Governing Law; Miscellaneous

These Terms are governed by California law. If arbitration does not apply, disputes will be resolved in state or federal courts located in Sacramento County, California. These Terms survive termination where applicable. We may update these Terms; continued use constitutes acceptance of the updated Terms. SitSignal is not liable for delays caused by events outside our reasonable control (force majeure).

Contact us: Legal@sitsignal.com • Support@sitsignal.com • Payouts@sitsignal.com • 9162725227
SitSignal, P.O. Box 167, Kenai, Alaska 99611