SitSignalOnboarding • Verification • Payouts
Accountable pet care starts with trusted sitters.
SitSignal uses Stripe to verify sitter identity and connect payouts before bookings go live. The goal is simple: confirm real providers, protect clients, and build a marketplace where great sitters can grow.
Learn more about Stripe Identity and Stripe Connect.
A fair $5 fee
The one-time fee covers identity verification and helps keep fake accounts and bots off a platform built for trusted, structured care.
Bank-level security
Stripe handles the sensitive identity workflow so documents and verification data stay safely inside a trusted payments infrastructure.
Automated payouts
Stripe Connect routes earnings to your bank account and supports tax reporting, keeping your service organized and professional.
Your path to activation
There are four parts to the sitter activation flow. Once identity and payouts are complete, your account can move forward.
01
Create your sitter profile
Add your services, service area, and rates so clients have clear expectations of the structured care you offer.
02
Pay the verification fee
Complete the one-time $5 payment that covers the direct cost of identity verification and protects the community.
03
Finish Stripe Identity
Submit your government-issued ID through Stripe so SitSignal can confirm you are a verified provider before bookings begin.
04
Connect Stripe payouts
Link the bank account where you want to receive booking payouts and complete the payout onboarding flow.
Frequently asked questions
The one-time fee covers the direct cost of identity verification. Accountability builds trust, and this fee helps keep fake accounts and low-quality signups off the platform.
Stripe Connect is the payout system SitSignal uses to send earnings to your bank account and support marketplace payment workflows reliably.
No. Sensitive identity and payout information is processed by Stripe. SitSignal only receives the verification and account status needed to activate your profile.
No. Because structured, accountable pet care requires trust, identity verification is strictly required before sitters can accept bookings.
Stripe may occasionally review a submission manually. If it still looks stuck after about 24 hours, contact support for fast, human assistance.
Troubleshooting
Matching emails: Use the same email address for SitSignal and Stripe whenever possible.
Complete both phases: You need both Stripe Identity and Stripe Connect finished before bookings and payouts can be activated.
Retry from status: If document upload or verification fails, restart the process from the status dashboard.
Reference links: Identity / Connect / Status dashboard
Still stuck?
Support should be fast and human. Contact us with your SitSignal account email and a short description of where the flow is failing.
Contact support