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Set custom rates for a client

Want a special price for a repeat client or a particular pet? Sitters can set client-only rates that carry to that client's future bookings — per service, with a live take-home preview. Here's how.

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SitSignal custom rate editor with a client and take-home preview

What client custom rates do

Custom rates are client-only prices for future bookings — they don't change a booking that's already in progress, and they don't change your public profile rates. They simply mean the next time this client books you, your custom price is used.

1

Open the client's rates

On the Bookings tab, find the client and tap Rates on their booking card. The Client custom rates sheet lists each service with its current profile rate.

A booking card with a Rates button
Tap Rates on the client's booking card.
Client custom rates sheet listing services with Edit and a private note field
Each service shows its rate. Tap Edit on the one you want to change.
2

Turn on Custom rate and enter prices

In the service editor, switch from Profile rate to Custom rate, then enter your prices — dog, cat, and any additional-pet rates. Rates are entered before fees, and the Preview shows the client price next to your take-home for each line.

Service rate editor with Profile/Custom toggle, rate fields, and a client vs take-home preview
Toggle Custom rate, enter prices, and watch the Client / Take-home preview update.
3

Add a note and save

Tap Done to apply the service, repeat for any other services, and add a private note about this client if you like — it's sitter-only and carries to future bookings too. Then tap Save.

The take-home preview uses your current sitter fee, so the numbers you see are what you'll actually earn. Set a service back to Profile rate anytime to undo a custom price.

FAQ

Does this change the current booking?

No. Custom rates apply to this client's future bookings, not one that's already underway.

Are the rates before or after fees?

You enter rates before fees. The preview shows the client price and your take-home side by side.

Where does the private note go?

It's sitter-only — the client never sees it — and it carries to future bookings with this client.

How do I undo a custom rate?

Open the service and switch it back to Profile rate, then save.