SitSignal1. Review the house profile before every visit
Showing up unprepared is the fastest way to lose a star. Before each visit, review entry instructions, know where supplies are, understand house rules, and confirm emergency contacts. Clients notice when you ask few questions — it signals you're prepared.
2. Start at the correct time
For dog walks, timing starts when you leave the house, and you complete the full booked duration — 30, 45, or 60 minutes. Accuracy builds trust.
3. Use real-time tracking & log events
Detailed tracking sets pros apart:
- Keep the screen on for accurate GPS
- Log water breaks
- Log pee breaks
- Log poop breaks
It gives clients visibility and confidence.
4. Take great photos (up to 6 per walk)
Photos drive five-star reviews. Aim for clear, bright images: a smiling or engaged pet, a walking shot, and a safe-return-home photo. Blurry, rushed photos lower perceived quality.
5. Communicate proactively
Reply to messages and send unprompted updates like “We're halfway through the walk — doing great!” Clear communication is what prevents a mediocre review.
6. Leave the home exactly as you found it
- Lock all doors
- Return supplies to their original spot
- Secure pets properly
- Clean up any mess
7. Be honest about fit
Decline bookings that aren't a fit — highly reactive pets, uncomfortable home setups, or responsibilities beyond the booking type. Accepting poor-fit bookings usually means lower ratings.
8. Ask for the review (professionally)
After a good booking, it's fine to ask: “If you're happy with the visit, I'd really appreciate a review.” Many clients just forget otherwise.
9. Handle issues calmly
When something goes wrong, communicate immediately, stick to the facts, and offer solutions. Handling problems well often earns stronger reviews than a perfect visit.
Common reasons sitters lose a star
- Ending walks early
- Not logging potty breaks
- Not responding to messages
- Forgetting to lock doors
- Minimal photo updates